FAQ

Frequently asked questions.

Answers to the questions we hear most often. Can't find yours? Reach us on WhatsApp or by email.

General

What services does Rivertide Technologies offer?

We offer two groups of services: business digitalization (software development, web development, mobile apps, and API development) and AI solutions such as chatbots, document assistants, Document AI, workflow automation, predictive analytics, and computer vision.

Can we work together if my business is outside Jakarta?

Yes. Most coordination happens online through video calls, chat, and a project tracker, so location is not an obstacle.

Are my data and business ideas safe?

Yes. We are happy to sign an NDA before detailed discussions. For AI projects, your data is never used to train public models and can run on the infrastructure of your choice.

Cost & Contracts

How much does an app or website cost?

Cost depends on scope, features, and required integrations. After a consultation, we send a written proposal with a transparent breakdown of features, timeline, and cost before any work begins.

How long does development take?

A company website usually takes a few weeks, while a custom app or system takes a few months depending on complexity. The exact timeline is in the proposal and tracked together every sprint.

How does payment work?

Payment is usually split into installments tied to project milestones. The details are set out in the proposal and contract.

Who owns the source code when the project is done?

Ownership of the source code and project assets is handed over to the client as agreed in the contract.

Technical

Can you fix or continue an existing app?

Yes. We start with a code and system audit to understand the current state, then recommend fixes or next steps for development.

Do you help with hosting and servers?

Yes. We help choose and set up hosting or cloud services in your company's name, so access and ownership stay with you.

Do you provide support after launch?

Yes. We include a bug-fix warranty period and offer maintenance plans for updates, monitoring, and new feature development.

AI Solutions

Can small and medium businesses use AI solutions?

Absolutely. We recommend starting with the single highest-impact use case, such as a WhatsApp assistant or document data entry automation, through a proof of concept before scaling up.

Will AI replace my team?

Our goal is to support your team, not replace it. AI takes over repetitive work so people can focus on higher-value tasks, and important decisions stay with humans.

How long does an AI proof of concept take?

Usually a few weeks, depending on data availability and the complexity of the use case.

Still have questions?

Our team is ready to answer you directly on WhatsApp or by email.